Privacy Policy

Introduction

1.1 At The Trade Core, we recognize the importance of protecting the privacy of our tradespeople.

1.2 This Privacy Policy outlines how The Trade Core (“we”, “our”, or “us”) collects and processes personal information about you as a tradesperson through our Service, [Your Website], and all related platforms, including telephone communications and mobile apps. The term “Service” refers to any service provided by The Trade Core, including but not limited to the provision of contact details, job information, and other products or services. “Personal information” refers to information, or a combination of information, that could reasonably identify you as an individual.

1.3 This Privacy Policy applies to all personal information about you that we collect or process. It also explains how we use and protect your information and your rights concerning your data.

Data Controller Details

2.1 We are the data controller regarding the processing of the personal information you provide to us. For any questions about this privacy policy or our privacy practices, please contact us:

2.1.1 By post at: Data Protection Officer, The Trade Core, St Anthony’s, Manor Park, Chislehurst, BR7 5QE, UK.

2.1.2 By email at: [Your Company Email Address].

How We Collect Personal Information

3.1 We collect personal information about you from various sources, including:

3.1.1 Directly from you when you sign up for an account, contact us, or use our Services;

3.1.2 Information generated during our relationship with you, such as data from cookies and other similar technologies as described in our cookies policy;

3.1.3 Information we collect about you from other sources, such as public databases and social media platforms.

3.2 We may also collect information about you from homeowners registered on our site through reviews or from references you provide for verification. It is your responsibility to inform your referees that they may be contacted by us and to obtain their consent for such contact.

3.3 In some cases, we may be legally required to collect certain personal information. Failure to provide this information may delay or prevent us from fulfilling our obligations to you and other regulatory bodies.

What We Collect4.1 Information We Collect Directly From You

4.1.1 The categories of information we may collect directly from you include:

Personal and contact details, e.g., name, date of birth, telephone number, email address, postal address;
Account details, e.g., username and password;
Communications, e.g., messages with homeowners or when contacting our support team;
Financial details, e.g., bank account information (if applicable);
ID documents, e.g., driver’s license or passport;
Call recordings for training and quality purposes;
Proof of qualifications, e.g., skill-based certificates, trade registrations, etc.

4.2 Information We Collect About Your Use of the Services

4.2.1 Examples of information we may collect include:

Technical information, e.g., IP address, browser type, operating system;
Usage information, e.g., pages visited on our website, search terms entered, and frequency of use.

4.3 Information We Collect From Other Sources

4.3.1 Examples include:

Personal details, e.g., name;
Business details, e.g., trading name;
Publicly available background information, e.g., online reviews or complaints.
How We Use Your Personal Information and the Basis on Which We Use It
We may use your personal information for the following purposes:
- Identification and Authentication:
- To verify your identity when you access and use our Services.
- Operating Our Services:
- To provide the Services you have requested.
- Improving Our Services: To analyze how you use our Services to enhance user experience.
- Preventing Fraud: To detect and prevent fraudulent activities.
- Communicating with You: To inform you about changes to our policies or services and to respond to your queries.
- Marketing: To create a profile about you for marketing purposes and to show you advertisements relevant to your interests.
- Running and Protecting Our Business: To operate our business lawfully and securely.
- Complying with Obligations: To fulfill our legal obligations, including fraud prevention checks.
Anonymized Data6.1 We may anonymize your personal information so that it cannot reasonably be used to identify you. We may use this anonymized information for any purpose.
How and When We Share Your Personal Information7.1 We may share your personal information with third parties under the following circumstances:
- When You Are Hired: We will share your name, contact details, and job location with homeowners, and vice versa.
- In the Event of a Dispute: We may share your contact details with the homeowner involved in the dispute.
- Search Engines: Your public profile page may appear in search engine results.
- Service Providers and Business Partners: We may share your information with partners who perform marketing services, fraud prevention, and other business operations on our behalf.
- Where Required by Law: We may share your personal information with law enforcement or other government authorities as required by law.
Information Security and Storage8.1 We implement security measures to safeguard your personal information and regularly update these measures. However, no system is impenetrable, so we cannot guarantee the absolute security of your information.8.2 We retain your personal information for as long as necessary to fulfill our legal obligations or to resolve disputes.
International Data Transfer9.1 Your personal information may be transferred to, stored, and processed in a country that does not provide the same level of protection for personal information as the UK.9.2 We implement safeguards in accordance with applicable legal requirements to ensure adequate protection of your personal information.
Your Rights Over Your Personal Information

10.1 You have rights regarding the personal information we hold about you, including the rights to access, correct, delete, or restrict our use of your personal information.

10.2 Please contact us using the details in section 2 to update your information or exercise your rights.

10.3 We may require additional information to verify your identity before processing your request.

10.4 If you believe your rights have not been adequately addressed, you have the right to file a complaint with the Information Commissioner’s Office (ICO).

Changes to the Policy

11.1 We may update this Privacy Policy from time to time. Significant changes will be communicated to you before they take effect.

Privacy Policy for Customers

Introduction

1.1 At The Trade Core, we recognize the importance of protecting the privacy of our customers, including any homeowner who posts a job on our platform.1.2 This Privacy Policy describes how The Trade Core collects and processes personal information about you through our Services, including our website, mobile apps, and other platforms. The term “Service” refers to any service provided by The Trade Core, such as providing contact details, job information, and other related products or services.

1.3 This Privacy Policy applies to all personal information we collect or process about you. It also explains how we use and protect your information and your rights concerning your data.

- Data Controller Details2.1 We are the data controller regarding the processing of the personal information you provide to us. For any questions about this privacy policy or our privacy practices, please contact us:2.1.1 By post at: Data Protection Officer, The Trade Core, St Anthony’s, Manor Park, Chislehurst, BR7 5QE, UK.2.1.2 By email at: [Your Company Email Address].
- How We Collect Personal Information3.1 We collect personal information about you from various sources:3.1.1 Directly from you when you sign up for an account, contact us, or use our Services;3.1.2 Information generated during our relationship with you, such as data from cookies and other similar technologies as described in our cookies policy;
  3.1.3 Information we collect about you from other sources, such as social media platforms and public databases.
- What We Collect4.1 Information We Collect Directly From You4.1.1 The categories of information we may collect directly from you include:
  - Personal and contact details, e.g., name, telephone number, email address;
  - Account details, e.g., username, password;
  - Communications, e.g., messages with tradespeople or when contacting our support team;
  - Job details, e.g., description of the work required;
  - Photographs, e.g., images related to the job posted.
  4.2 Information We Collect About Your Use of the Services
  4.2.1 Examples of information we may collect include:
  - Technical information, e.g., IP address, browser type, operating system;
  - Usage information, e.g., pages visited on our website, search terms entered, and frequency of use.
  4.3 Information We Collect From Other Sources
  4.3.1 Examples include:
  - Details about your advertising preferences;
  - Technical information about the delivery of emails and notifications from sources like Google Analytics.

How We Use Your Personal Information and the Basis on Which We Use It

5.1 We may use your personal information for the following purposes:

Offering and Operating Our Services: To provide the Services you have requested.
Communicating with You: To inform you about changes to our policies or services and to respond to your queries.
Customizing Your Experience: To improve your experience with The Trade Core by providing personalized content.
Marketing: To create a profile about you for marketing purposes and to show you advertisements relevant to your interests.
Improving Our Services: To analyze how you use our Services to enhance user experience.
Running and Protecting Our Business: To operate our business lawfully and securely.
Complying with Obligations: To fulfill our legal obligations, including fraud prevention checks.

Anonymized Data

6.1 We may anonymize your personal information so that it cannot reasonably be used to identify you. We may use this anonymized information for any purpose.

How and When We Share Your Personal Information

7.1 We may share your personal information with third parties under the following circumstances:

When You Post a Job: Your name, job details, and contact information may be shared with tradespeople.
When You Post a Review: Your name will be shown publicly unless you choose to make it anonymous.
Service Providers and Business Partners: We may share your information with partners who perform marketing services, fraud prevention, and other business operations on our behalf.
Where Required by Law: We may share your personal information with law enforcement or other government authorities as required by law.

Information Security and Storage

8.1 We implement security measures to safeguard your personal information and regularly update these measures. However, no system is impenetrable, so we cannot guarantee the absolute security of your information.

8.2 We retain your personal information for as long as necessary to fulfill our legal obligations or to resolve disputes.

International Data Transfer

9.1 Your personal information may be transferred to, stored, and processed in a country that does not provide the same level of protection for personal information as the UK.

9.2 We implement safeguards in accordance with applicable legal requirements to ensure adequate protection of your personal information.

Your Rights Over Your Personal Information